Refund policy

RETURN & REFUND POLICY

At SAHROY, we want you to have a smooth and satisfactory shopping experience.

RETURN ELIGIBILITY

A return or replacement may be available if the product:

• Is damaged during delivery
• Is defective or not working properly
• Is different from the product ordered
• Has missing parts or accessories, where applicable

Returns and replacements are subject to the applicable return conditions of the product.

CONDITION OF PRODUCT

To be eligible for a return or replacement, the product should generally be unused and in its original condition, packaging and accessories, where applicable.

UNBOXING VIDEO

For damaged, defective or incorrect products, customers are strongly advised to record an unboxing video while opening the package. This may be required to verify the issue and process the request.

NON-RETURNABLE PRODUCTS

Some products may not be eligible for return or replacement because of their nature, hygiene requirements or other applicable restrictions.

Any product-specific return restrictions may be mentioned on the respective product page.

REFUND

Once an eligible returned product is received and inspected, the return request will be reviewed.

If the return is approved, the applicable refund will be processed through the available payment method.

For Cash on Delivery (COD) orders, customers may be required to provide appropriate payment details to process the refund.

RETURN SHIPPING

Return shipping arrangements may vary depending on the product and the reason for the return.

IMPORTANT

Return, replacement and refund requests are subject to the applicable conditions of the product and fulfillment partner.